Print Now
Close Window

Security

FRAUD ALERT! Shaw's Data Breach

What Happened?

Shaws Supermarkets has announced a data breach of credit and debit card information for customers who shopped at Shaws between June 22 - July 17. Please CLICK HERE to see Shaws' official site and updates. We will keep our members updated here at www.onecu.org.

At One CU we value our members and know how frustrating it is to be faced with this kind of breach situation. We are here to help. Please, don't hesitate to call 1-800-578-5024 with any questions or concerns.  It is important to know that One CU member debit and credit card accounts are protected by zero liability fraud protection in the case of a compromise, so you will not  lose any money as a result of any fraud that may occur. One CU has advanced fraud protection and fraud prevention systems in place that operate 24 hours a day, 365 days a year to identify and eliminate fraudulent card activity. 

What One Credit Union will do:

•            If we do detect fraud on your account or if we find that your card has been compromised, we may shut off your card. We will notify you by mail prior to doing so.

•           Stand by to field your questions and concerns. Please don't hesitate to call us at 1-800-578-5024 if you have any concerns about your account.

•           Continue to deliver the most up-to-date information about the impact of the breach to our members. 

What you can do:

•           Monitor your account activity for any unauthorized transactions.

•           Call One CU at 1-800-578-5024 to report any unauthorized activity on your account. 

Please also be aware of possible text phishing scams. One Credit Union will never text you a message saying you need to call to reactivate your card. If you see a message like this, please delete it immediately and call us at 1-800-578-5024.


Security and Privacy

 
At One Credit Union, we are dedicated to safeguarding your personal information and account data. Here, you will find information that is designed to inform you of our security practices and to assist with personal protection of your account information. Click here for or Privacy Notice.

Identity Theft Resources Free Annual Credit Report
The Fair Credit Reporting Act (FCRA) allows consumers to view their credit reports on an annual basis through the national credit reporting agencies of Equifax, Experian and TransUnion. It is recommended that you review your free credit report on an annual basis to help reduce the impact of fraud and identity theft on your Social Security Number.
Visit www.annualcreditreport.com to view your free annual credit report or call 877-322-8228 for more information.
  • Equifax: 800-685-1111
  • TransUnion: 800-888-4213
  • Experian: 888-397-9742
 ID Theft Prevention Tips
  • Sign up for Navigator Online Banking and eStatements and keep your paper statement out of your unsecured home mailbox.
  • Keep your personal information safe. Don’t leave financial information where others can view it, either at home or at work.
  • Shred/burn documents you are not required to keep, especially financial statements, credit applications or credit card convenience checks.
  • Take your mail to the post office or collection boxes.
  • Do not give out personal information by phone or email. Remember that the credit union will never ask for your personal account information through email. Be wary of anyone asking to “verify” information through these channels.
  • Do not carry anything with your Social Security number on it.
  • Do not open emails if you don’t know who sent it (especially with attachments).
  • Review your credit report(s) at least once a year.
Victims of Identity Theft
If you are a victim of identity theft, here are some steps you should take immediately:
  • Contact the credit union and other financial institutions you belong to.
  • Contact the credit bureaus to place a Fraud Alert on your accounts. You should also order a credit report to track any fraudulent activity you aren’t aware of.
  • Contact your local police department. Having filed a police report may help when dealing with future creditors.
  • Contact the Federal Trade Commission. They have an identity theft hotline, and can also help you prepare an ID Theft Affidavit to provide to creditors.
  • Contact the Social Security Administration if someone is using your number. 

Contact Information
One Credit Union

800-578-5024 Equifax - www.equifax.com
Fraud Reporting 800-525-6285
TDD 800-255-0056
Experian - www.experian.com
Fraud Reporting 888-397-3742
TDD 800-972-0322
TransUnion - www.transunion.com
Fraud Reporting 800-680-7289
TDD 877-553-7803
Federal Trade Commission - www.ftc.gov
ID Theft Hotline 877-IDTHEFT
TTY 866-653-4261
Social Security Administration - www.socialsecurity.gov
Fraud Hotline 800-269-0271