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Security

Security and Privacy
 
At One Credit Union, we are dedicated to safeguarding your personal information and account data. Here, you will find information that is designed to inform you of our security practices and to assist with personal protection of your account information. Click here for or Privacy Notice.

Identity Theft Resources

Free Annual Credit Report

The Fair Credit Reporting Act (FCRA) allows consumers to view their credit reports on an annual basis through the national credit reporting agencies of Equifax, Experian and TransUnion. It is recommended that you review your free credit report on an annual basis to help reduce the impact of fraud and identity theft on your Social Security Number.

Visit www.annualcreditreport.com to view your free annual credit report or call 877-322-8228 for more information.

  • Equifax: 800-685-1111
  • TransUnion: 800-888-4213
  • Experian: 888-397-9742

 ID Theft Prevention Tips

  • Sign up for Navigator Online Banking and eStatements and keep your paper statement out of your unsecured home mailbox.
  • Keep your personal information safe. Don’t leave financial information where others can view it, either at home or at work.
  • Shred/burn documents you are not required to keep, especially financial statements, credit applications or credit card convenience checks.
  • Take your mail to the post office or collection boxes.
  • Do not give out personal information by phone or email. Remember that the credit union will never ask for your personal account information through email. Be wary of anyone asking to “verify” information through these channels.
  • Do not carry anything with your Social Security number on it.
  • Do not open emails if you don’t know who sent it (especially with attachments).
  • Review your credit report(s) at least once a year.

Victims of Identity Theft

If you are a victim of identity theft, here are some steps you should take immediately:

  • Contact the credit union and other financial institutions you belong to.
  • Contact the credit bureaus to place a Fraud Alert on your accounts. You should also order a credit report to track any fraudulent activity you aren’t aware of.
  • Contact your local police department. Having filed a police report may help when dealing with future creditors.
  • Contact the Federal Trade Commission. They have an identity theft hotline, and can also help you prepare an ID Theft Affidavit to provide to creditors.
  • Contact the Social Security Administration if someone is using your number. 


Contact Information

One Credit Union

800-578-5024

Equifax - www.equifax.com
Fraud Reporting 800-525-6285
TDD 800-255-0056

Experian - www.experian.com
Fraud Reporting 888-397-3742
TDD 800-972-0322

TransUnion - www.transunion.com
Fraud Reporting 800-680-7289
TDD 877-553-7803

Federal Trade Commission - www.ftc.gov
ID Theft Hotline 877-IDTHEFT
TTY 866-653-4261

Social Security Administration - www.socialsecurity.gov
Fraud Hotline 800-269-0271