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Security and Fraud Protection

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Security and Privacy

At One Credit Union, we are dedicated to safeguarding your personal information and account data. Here, you will find information that is designed to inform you of our security practices and to assist with personal protection of your account information. Privacy Notice.

id theft video

Mobile Security

Mobile devices, including smartphones, laptops and tablets, provide a convenient way to stay connected everywhere you go. These devices also contain a lot of information about you, your family and friends. Most mobile devices contain personal information like contacts, photos, videos, location data, account information, health and financial data. 

Use your mobile device smartly

It’s important to know how to use your mobile device securely so that your information is protected. The tips in this Mobile Security Awareness Guide will help you achieve that goal.

Mobile Security Guide


Identity Theft Resources

The Fair Credit Reporting Act (FCRA) allows consumers to view their credit reports on an annual basis through the national credit reporting agencies of Equifax, Experian and TransUnion. It is recommended that you review your free credit report on an annual basis to help reduce the impact of fraud and identity theft on your Social Security Number.

Free Annual Credit Report

Visit to view your free annual credit report or call 877-322-8228 for more information.

  • Equifax: 800-685-1111
  • TransUnion: 800-888-4213
  • Experian: 888-397-9742

ID Theft Prevention Tips

  • Sign up for Online Banking and eStatements and keep your paper statement out of your unsecured home mailbox.
  • Keep your personal information safe. Don’t leave financial information where others can view it, either at home or at work.
  • Shred/burn documents you are not required to keep, especially financial statements, credit applications or credit card convenience checks.
  • Take your mail to the post office or collection boxes.
    Do not give out personal information by phone or email. Remember that the credit union will never ask for your personal account information through email.
  • Be wary of anyone asking to “verify” information through these channels.
  • Do not carry anything with your Social Security number on it.
  • Do not open emails if you don’t know who sent it (especially with attachments).
  • Review your credit report(s) at least once a year.

Victims of Identity Theft

If you are a victim of identity theft, here are some steps you should take immediately:

  • Report identity theft and get a recovery plan FTC
  • Contact the credit union and other financial institutions you belong to.
  • Contact the credit bureaus to place a Fraud Alert on your accounts. You should also order a credit report to track any fraudulent activity you aren’t aware of.
  • Contact your local police department. Having filed a police report may help when dealing with future creditors.
  • Contact the Social Security Administration if someone is using your number. 

Contact Information

  • Equifax -
    Fraud Reporting 800-525-6285
    TDD 800-255-0056
  • Experian -
    Fraud Reporting 888-397-3742
    TDD 800-972-0322
  • TransUnion -
    Fraud Reporting 800-680-7289
  • TDD 877-553-7803
    Federal Trade Commission -
  • ID Theft Hotline 877-IDTHEFT
    TTY 866-653-4261
  • Social Security Administration -
    Fraud Hotline 800-269-0271